Frequently Asked Questions

You must be at least 18 years of age, or the higher minimum age required by the operator's licence jurisdiction, to open an account and place any wager on co999. Age is verified during registration and again during KYC document checks. Accounts found to belong to underage users are closed immediately and any associated funds are handled per our Terms and Conditions.

No. Each individual is permitted one account only. Creating duplicate accounts is a breach of our Terms and Conditions and can result in all related accounts being closed, pending bonuses cancelled and winnings voided. If you have accidentally created two accounts, contact support immediately to have the duplicate closed.

For KYC verification you will typically need a valid government-issued photo ID such as your National Identity Card (CNIC), passport or driver's licence, plus a proof of address document dated within the last three months. You may also be asked to verify the payment method used for deposits. Documents are uploaded securely from within your account settings.

Click "Forgot Password" on the login screen and enter the email address registered to your account. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder. For further assistance, contact our support team via live chat on the platform.

co999 supports Pakistani Rupees (PKR) as a primary account currency for eligible users, allowing you to deposit, wager and withdraw without the need for manual currency conversion. The available currencies are displayed during account registration. If you are unsure which currency to select, contact support before completing your registration.

Log into your account and go to the cashier or wallet section. Select your preferred deposit method, enter the amount in PKR and follow the on-screen instructions to complete the transaction. Available methods are listed in your cashier — options may vary. Always confirm that depositing via your chosen payment method complies with that provider's own terms and conditions.

co999 references Easypaisa and JazzCash as familiar Pakistani mobile wallet services in terms of payment context. Whether either service is available in your cashier at any given time depends on current availability. co999 does not claim that Easypaisa, JazzCash or any other payment provider endorses or supports gambling. Check the live cashier for up-to-date available methods.

Minimum deposit amounts vary by payment method and are displayed clearly in the cashier before you confirm any transaction. As amounts can change, always check the live cashier for the current minimums rather than relying on figures quoted elsewhere. There is no single universal minimum that applies across all payment methods.

Withdrawal processing times depend on the payment method selected and whether your KYC verification is complete. Generally, once a withdrawal request has been approved on our end, the transfer is initiated promptly — but the time for funds to appear in your account depends on your bank or wallet provider. Complete your KYC documents in advance to avoid delays at the time of withdrawal.

Yes. KYC verification must be completed before your first withdrawal can be processed. This typically involves submitting a valid government-issued ID such as your CNIC or passport, and a proof of address. The verification process exists to protect users from fraud and to meet the operator's regulatory obligations. You can submit KYC documents at any time from your account settings — you do not need to wait until you request a withdrawal.

Withdrawal requests may be declined for several reasons: incomplete KYC verification, an active bonus wagering requirement that has not been met, a mismatch between the withdrawal method and the deposit method used, or a security review triggered by account activity. If your withdrawal has been declined, check your account notifications for a specific reason or contact our support team for clarification.

co999 covers a wide range of sports including cricket (Pakistan domestic fixtures, PSL, ICC tournaments and international series), football, UFC and mixed martial arts, tennis, basketball and more. Markets are updated based on the current sporting calendar. Live in-play betting is available on many events, letting you wager as the action unfolds during a PSL T20 match or an ICC World Cup fixture.

Live in-play betting lets you place wagers on events that are already in progress. Odds update in real time to reflect the current state of play. You can bet on outcomes such as the next wicket, the next boundary, the next goal or the final result — depending on the sport and market available. In-play markets are clearly labelled in the sportsbook and are accessible from any device.

co999 offers a full casino game catalogue including slot games, table games such as roulette, blackjack and baccarat, video poker, and a live dealer casino section. Live dealer games stream real croupiers in real time, creating a more immersive experience than standard RNG-based table games. The available titles and providers are displayed in the casino lobby within your account.

Games offered through co999 are sourced from established third-party game providers whose RNG systems are tested for fairness by independent certification bodies. Published RTP (Return to Player) percentages for each game reflect long-run statistical averages and are available in the individual game information panels. Past results do not predict future outcomes in any casino game.

Yes. co999 is fully optimised for mobile browsers on both Android and iOS devices. The platform adapts automatically to your screen size, so you get full access to sports betting, live casino, account management and the cashier without needing a separate app download. Simply open your mobile browser, go to co999.cam and log in as normal.

co999 offers a welcome bonus for new registrations. The specific bonus type, percentage match, maximum bonus amount and wagering requirements are displayed on the promotions page within the platform at the time of your registration. Bonus terms change periodically, so always read the current promotional terms carefully before opting in — paying particular attention to the wagering requirement and eligible games.

A wagering requirement specifies how many times you must wager the bonus amount — and in some cases the deposit amount — before any winnings generated from that bonus can be withdrawn. For example, a 30x wagering requirement on a PKR 1,000 bonus means you must wager a total of PKR 30,000 before withdrawing. Not all game types contribute equally — slot games typically contribute 100%, while table games may contribute less.

Each bonus has a specific validity period within which the wagering requirements must be met. This time limit is set out in the promotional terms displayed before you opt in. If the requirements are not completed within the allotted period, the bonus and any associated winnings will be removed from your account. There is no grace period extension after expiry.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the applicable wagering requirements have been met in full. You may, however, choose to forfeit an active bonus at any time from your account settings — this will remove the bonus balance from your account, but real-money funds already deposited remain withdrawable subject to the standard KYC and withdrawal process.

Use a strong, unique password for your co999 account and do not share it with anyone. Enable two-factor authentication if it is available on your account. Always log out of the platform when using a shared or public device. co999 will never ask for your password via email or chat. If you receive any such request, treat it as fraudulent and contact support immediately.

co999 provides deposit limits, loss limits, session time limits, cooling-off periods and self-exclusion — all accessible directly from your account settings without needing to contact support. These tools are designed to help you stay in control of your gambling activity. Self-exclusion takes immediate effect and is irrevocable for the duration you set. Visit our Responsible Gambling page for full details on how each tool works.

Log into your account and navigate to Account Settings, then the Responsible Gambling or Safe Play section. Select the self-exclusion option, choose your exclusion duration and confirm. The exclusion takes effect immediately. During the exclusion period, you will not be able to log in, deposit or place wagers, and co999 will not send you marketing communications. If you need help accessing the tool, contact support via live chat.

The fastest way to reach co999 support is via live chat, available directly on the platform. For non-urgent matters, you can also email us — our support address is [email protected] (plain text, not a clickable link). Urdu language support is available on request. Our team aims to respond to all queries promptly. For responsible gambling emergencies, the self-exclusion tool in your account settings is available 24/7 without needing to wait for a support agent.