This Privacy Policy explains how co999 collects, uses, stores and protects the personal data of users who access our online betting and live casino platform. We are committed to handling your information responsibly and transparently, in accordance with applicable data protection principles.
Six core principles guide how co999 handles your personal data. These cards summarise our commitments — the full policy below provides complete detail.
We collect personal data only for specific, legitimate purposes: account management, identity verification, payment processing, fraud prevention and customer support. We do not repurpose your data beyond what you were informed of at the time of collection.
We request only the information that is genuinely necessary for the purpose it serves. We do not ask for excessive personal detail and regularly review our data collection processes to ensure they remain proportionate.
All data in transit is protected by TLS/SSL encryption. Access to personal data is restricted to authorised personnel on a need-to-know basis. We apply technical and organisational security measures proportionate to the sensitivity of the data we hold.
co999 does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. Data is shared with third parties only where strictly necessary to deliver the service — such as payment processors or KYC verification providers — and only under contractual data protection obligations.
You have the right to access, correct and request deletion of your personal data, subject to our legal obligations and applicable law. We provide a straightforward process for exercising your data rights — see Section 9 of this policy for details.
We retain personal data only for as long as is necessary for the purposes set out in this policy, or as required by applicable legal obligations — including AML record-keeping requirements. Data that is no longer required is securely deleted or anonymised.
This Privacy Policy ("Policy") is issued by co999 ("co999", "we", "us", "our"), the operator of the online betting and live casino platform accessible at co999.cam ("Platform"). This Policy applies to all individuals who access or use the Platform, including registered account holders and visitors ("User", "you", "your").
co999 is committed to protecting your personal data and to processing it in a manner that is lawful, transparent and consistent with your rights. This Policy explains what personal data we collect, why we collect it, how we use it, with whom we share it and how we keep it secure.
By creating an account on the Platform or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact our support team to close your account.
The following definitions apply throughout this Policy:
co999 acts as the Data Controller in respect of Personal Data collected through the Platform. As Data Controller, co999 is responsible for determining how and why Personal Data is processed. Where co999 engages third-party Data Processors — such as payment gateway providers, KYC verification services and analytics platforms — those processors act under co999's instructions and are bound by data protection obligations consistent with this Policy.
If you have any queries about how co999 processes your Personal Data, or wish to exercise any of your rights set out in Section 9, please contact us using the details in Section 16.
When you register an account or interact with the Platform, you provide us with data that may include:
When you access the Platform, we automatically collect certain technical and usage data, including:
We may receive Personal Data from third-party KYC verification providers, fraud detection services and payment processors when you initiate a transaction or complete verification steps. All such third-party providers are required to handle your data in accordance with applicable data protection standards.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Name, date of birth, national ID number | User / KYC provider |
| Contact Data | Email, phone number, address | User |
| Financial Data | Payment method identifiers, transaction amounts | User / payment processor |
| Technical Data | IP address, device ID, browser type | Automatic collection |
| Usage Data | Betting history, session logs, game activity | Automatic collection |
| Communications Data | Support queries, email correspondence | User |
co999 uses Personal Data for the following purposes:
co999 processes Personal Data on the following legal bases, consistent with internationally recognised data protection principles:
co999 shares Personal Data with trusted third-party service providers who process data on our behalf under contractual data protection obligations. These include payment processors, KYC and identity verification providers, fraud detection services, cloud infrastructure providers and customer support technology vendors.
co999 may disclose Personal Data to governmental authorities, regulators, law enforcement bodies or courts where required to do so by applicable law, legal process, or in response to a lawful and binding request. We will take reasonable steps to notify affected users of such disclosures unless prohibited by law from doing so.
co999 does not sell, rent or otherwise transfer your Personal Data to third parties for their own marketing or commercial purposes. Data shared with service providers is restricted to what is necessary for the specific service they provide.
In the event of a merger, acquisition, restructuring or sale of assets, Personal Data may be transferred to a successor entity. In such circumstances, users will be notified in advance and the successor entity will be bound by obligations consistent with this Policy.
As an internationally operating platform, co999 may transfer Personal Data to servers, data processors or affiliated entities located in jurisdictions outside your country of residence. Where such transfers occur, co999 takes steps to ensure that an adequate level of data protection is maintained, consistent with the principles set out in this Policy.
These steps may include contractual data protection clauses with receiving parties, reliance on recognised data transfer mechanisms applicable in the operator's licence jurisdiction, or other appropriate safeguards. If you have questions about the safeguards applied to a specific transfer, please contact us at the address in Section 16.
Subject to applicable law and our legal obligations, you have the following rights in relation to your Personal Data. To exercise any of these rights, please contact us using the details in Section 16. We will respond within a reasonable timeframe and, where required by applicable law, within the prescribed statutory response period.
Request a copy of the Personal Data we hold about you and information about how it is being processed.
Request correction of inaccurate or incomplete Personal Data held in your account or our systems.
Request deletion of your Personal Data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Request that we restrict processing of your Personal Data in certain circumstances, such as while a dispute about accuracy is resolved.
Where technically feasible and legally applicable, request a copy of your Personal Data in a structured, machine-readable format.
Object to processing based on legitimate interests, including direct marketing based on your Personal Data.
Where processing is based on consent, withdraw that consent at any time without affecting processing carried out prior to withdrawal.
Lodge a complaint with the relevant data protection authority in the operator's licence jurisdiction if you are unsatisfied with our response.
co999 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general principles apply to our retention practices:
Upon the expiry of the applicable retention period, Personal Data will be securely deleted or irreversibly anonymised. Anonymised data — which can no longer identify you — may be retained indefinitely for statistical and analytical purposes.
Cookies are small text files placed on your device when you access the Platform. They allow the Platform to recognise your device, maintain your session, remember your preferences and collect analytics data.
You may manage non-essential cookie preferences through your browser settings. Most browsers allow you to block or delete cookies; however, disabling strictly necessary cookies may prevent the Platform from operating correctly. Where a cookie consent mechanism is presented on the Platform, your selections will be recorded and applied accordingly.
co999 implements technical and organisational security measures appropriate to the risk associated with the Personal Data we process. These measures include, but are not limited to:
Whilst we take all reasonable steps to protect your Personal Data, no system is entirely immune to risk. In the event of a data breach that is likely to result in a risk to your rights and interests, co999 will take prompt action to contain the breach, assess the impact and notify affected users and relevant authorities in accordance with applicable law.
The co999 Platform is strictly intended for adults aged 18 years or over, or the higher minimum age required by the operator's licence jurisdiction. We do not knowingly collect or process Personal Data from persons below the applicable Minimum Age.
If co999 becomes aware that it has collected Personal Data from a person below the Minimum Age without the verification mechanisms in place having identified this, we will take immediate steps to delete that data and close the associated account. We encourage parents and guardians to use parental control software to prevent minors from accessing gambling platforms.
If you believe that a person below the Minimum Age has accessed the Platform or provided us with Personal Data, please contact our support team immediately using the details in Section 16.
co999 processes payment-related data in connection with deposits and withdrawals conducted through the Platform's cashier. Account balances are maintained in Pakistani Rupees (PKR) where applicable, and transaction records may reference the payment method used by the account holder.
For context, Pakistani users may be familiar with digital payment platforms such as Easypaisa, JazzCash and Raast, and bank transfer services from institutions such as HBL, UBL, Meezan Bank and Bank Alfalah. Where such methods are used to fund an account, relevant transaction metadata is processed by the applicable payment processor. co999 does not store complete payment credentials and does not imply that any of the above payment providers endorse, support or facilitate gambling transactions.
Users are responsible for ensuring that their use of any payment method is consistent with the terms and conditions of that payment provider. co999 is not responsible for any restrictions, blocks or charges imposed by a user's bank or wallet provider in connection with gambling-related transactions.
co999 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered account holders via the email address associated with their account, or through a prominent notice on the Platform, prior to the changes taking effect.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. We recommend that you review this Policy periodically to stay informed of how co999 handles your Personal Data. Continued use of the Platform following notification of an update constitutes acceptance of the revised Policy.
If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your Personal Data, please contact the co999 data team using the details below. All communications should be submitted in English to ensure accurate and timely handling.
Support Email (plain text — not a clickable link):
[email protected]
Subject Line Guidance:
For data rights requests, please use the subject line "Data Rights Request — [Your Full Name]" to ensure your query is routed to the appropriate team. For general privacy queries, use "Privacy Policy Enquiry".
Live Chat:
Available directly from the Platform for general support queries. For formal data rights requests, written communication via email is preferred to ensure a documented record.
co999 will acknowledge all formal data rights requests within a reasonable timeframe. Where a response requires verification of your identity before Personal Data can be disclosed, we may ask you to provide confirmation of your account details prior to processing the request.
If you have questions about how co999 handles your personal data, or want to exercise any of your data rights, contact our support team or visit our FAQ for quick answers.