Gambling should always be a form of entertainment — nothing more. At co999, we take responsible gambling seriously. This page explains the tools, resources and support options available to every player on our platform, including users across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.
Important Notice: Gambling involves real financial risk. There is no guaranteed way to win. You should only gamble with money you can afford to lose — never use funds set aside for essential expenses such as rent, food, utilities or family needs.
Pakistan's Prevention of Gambling Act, 1977, restricts certain forms of gambling. co999 does not claim any Pakistani government authorisation. Users are responsible for complying with all applicable local laws.
co999 is built on the principle that a sustainable gambling business must put player wellbeing at its core. Responsible gambling is not a legal checkbox for us — it is a design principle embedded throughout the platform.
Every account holder on co999 has access to deposit limits, session time controls, cooling-off periods and self-exclusion — directly from their account settings, at any time, without needing to contact support. These tools are always one step away, not five support tickets away.
We also monitor account activity for patterns that may indicate problem gambling behaviour — not to restrict legitimate play, but to ensure that users who may be in difficulty are offered appropriate support in a timely manner.
A note on entertainment: Whether you are following a PSL T20 match, watching a live cricket series or playing live dealer games, co999 is designed to be enjoyable. The moment it stops being enjoyable — or starts causing financial stress — is the moment to step back and use our tools. No questions asked.
All five tools below are available directly in your co999 account settings. No support ticket required. No waiting period to access them — they are always on.
Set a maximum amount you can deposit over a defined period — daily, weekly or monthly. Once a deposit limit is active, it cannot be increased immediately: any increase requires a cooling-off period before taking effect. Decreases apply immediately. This ensures your limits genuinely protect you, not just in theory.
Example: Set a weekly deposit limit of PKR 5,000. Once reached, no further deposits can be made until the following week.
Available in Account SettingsA loss limit caps the total net losses you can incur over a defined period, independent of how many deposits you make. When your net loss reaches the limit you have set, further wagering is restricted until the period resets. This tool is particularly useful for players who want a hard ceiling on the financial impact of any single gambling session or week.
Example: Set a monthly loss limit of PKR 10,000 — once your net losses hit that figure, no further bets are accepted.
Available in Account SettingsSet a maximum session duration for your gambling activity. Once the time limit is reached, you will receive a notification and be automatically logged out of the Platform. This helps break the pattern of extended, unplanned sessions — a common precursor to problem gambling. You can also enable voluntary session reminders that prompt you to review your activity at regular intervals.
Example: Set a 60-minute session limit — after an hour, you are automatically signed out regardless of activity.
Available in Account SettingsA cooling-off period temporarily restricts your account from placing wagers or making deposits for a period you choose — typically between 24 hours and 6 weeks. During a cooling-off period, you can still log in to review your account history and request a withdrawal of any remaining real-money balance, but active gambling is paused. This is an effective tool for stepping back without fully closing your account.
Available in Account SettingsSelf-exclusion is the most comprehensive tool available. When you self-exclude, your account is permanently restricted from accessing the Platform for the duration you select. Self-exclusion requests are irrevocable for the duration set at the time of the request. During this period, co999 will not send you any marketing communications and will not accept any attempt by you to open a new account.
If you are in a state of distress about your gambling, self-exclusion is the right tool to use. It takes effect immediately.
Immediate EffectReality checks are periodic in-session notifications that display how long you have been playing and the net outcome of your session to date. These prompts are designed to interrupt the flow of extended play and give you an accurate, real-time picture of your activity. They can be set to appear at 15-minute, 30-minute or 60-minute intervals.
Knowing where you stand in real time is one of the most effective habits for responsible gambling.
Available in Account SettingsUnderstanding what each limit type does — and when it kicks in — helps you choose the right combination for your situation.
Resets every 24 hours. Best for controlling day-to-day spending, especially during high-profile events like a PSL final or an ICC World Cup match day.
Resets every 7 days. Suitable for players who want flexibility within a day but a firm cap across the whole week to stay within a planned entertainment budget.
Resets on the first of each month. Works well alongside household budgeting — treat your gambling allowance the same way you would any other leisure expenditure.
You can set multiple limits simultaneously — for example, a daily cap of PKR 1,000 and a monthly cap of PKR 10,000. The most restrictive active limit always applies first.
Problem gambling does not always look the same. It can develop gradually and often goes unrecognised until it has already caused significant harm. The signs below are worth taking seriously — in yourself or in someone you know.
Recognising these patterns early is the first and most important step. If any of the signs below feel familiar, please use the tools in your account settings or contact our support team.
These questions are not a clinical diagnostic tool, but they can help you reflect on your gambling habits honestly. If you answer "yes" to three or more of these questions, we encourage you to take a break and use our account safety tools.
No judgment, no tracking: This is for your own reflection only. co999 does not record your answers to this self-assessment. If you want to talk to someone, our support team is available via live chat on the platform.
These practical habits are used by responsible gamblers worldwide. They do not eliminate risk, but they do help keep gambling in its proper place — as entertainment, not a financial strategy.
Decide how much you are willing to spend before logging in — and treat it as an entertainment cost, not an investment. Once that budget is gone, the session is over. Never top it up in the hope of recovering losses.
Set a timer on your phone before you start a session. When it goes off, stop — even if you are winning. Time limits are one of the most effective ways to prevent extended, unplanned gambling sessions.
Review your deposit and withdrawal history regularly. Seeing your actual net spend over time is a reality check that no marketing material can substitute for. co999's account history provides a complete transaction record.
Chasing losses is the most common gateway to problem gambling. If you have had a losing session, accept it as the cost of entertainment and close the platform. The odds do not change because you have already lost — each bet is independent.
Extended gambling sessions reduce decision quality. Take a break every 30 to 45 minutes — get up, have tea, step outside. Physical breaks reset your perspective and interrupt the cognitive patterns that lead to impulsive decisions.
If gambling is causing you stress, speak to a trusted family member, friend or support professional. Keeping gambling problems private is one of the factors that allows them to escalate. Sharing the burden is a sign of strength, not weakness.
All responsible gambling tools are built directly into your co999 account. You do not need to contact support to activate them. Here is how to access them in four steps.
Need help immediately? If you need to self-exclude right now and are having difficulty accessing your account settings, contact our support team via live chat on the platform. Self-exclusion requests made through support are processed immediately.
Access the platform and sign in to your registered account. If you are not yet a registered user, responsible gambling tools are available from the moment you register — no minimum account age or activity level required.
From the main navigation or your profile menu, open your Account Settings. Look for the "Responsible Gambling" or "Safe Play" section within the settings panel — it is clearly labelled and accessible from any page on the platform.
Select the tool you want to activate — deposit limit, loss limit, session time, cooling-off or self-exclusion. Set the amount and/or period that suits your situation. For limits, choose the most conservative setting you are comfortable maintaining.
Confirm your selection. The tool takes effect immediately. Decreases to limits also apply immediately. Any request to increase a limit or reduce the duration of a cooling-off period is subject to a mandatory waiting period before it can take effect — this is a deliberate protection, not a delay.
co999 is a platform strictly for adults aged 18 years or over — or the higher minimum age required by the operator's licence jurisdiction. Persons below the applicable Minimum Age are prohibited from accessing the Platform in any capacity. We take this obligation seriously.
During account registration, users are required to declare their date of birth. KYC verification processes, which require submission of government-issued identification, provide an additional layer of age verification before withdrawals can be processed.
If you are a parent or guardian in Karachi, Lahore, Islamabad or any other city in Pakistan and are concerned that a minor in your household may be accessing online gambling platforms, we recommend installing parental control software on shared devices and having an open conversation about the financial risks involved in gambling.
Or the higher minimum age required by the operator's licence jurisdiction. Age verification is applied at account registration and during KYC. Any account found to have been registered by a person below the Minimum Age will be immediately closed and all winnings forfeited.
Underage gambling is not only a platform violation — it may also carry legal consequences under applicable local law.
Beyond co999's own tools, independent support organisations provide confidential advice for anyone concerned about their gambling behaviour or that of someone close to them.
Gamblers Anonymous is an international fellowship of people who share their experience, strength and hope with each other in order to solve their common gambling problem. Meetings are confidential and free. The programme is based on mutual peer support rather than clinical intervention. Information about Gamblers Anonymous is available through their international website (text reference only).
GamCare is a leading provider of information, advice and support for anyone affected by problem gambling. Their National Gambling Helpline offers free, confidential support via phone and online chat, staffed by trained advisors. GamCare also provides a range of self-help tools and treatment referral services. Information is available through their website (text reference only — no external link provided here).
BeGambleAware provides information and support for people who are worried about their gambling or someone else's. Their website includes self-assessment tools, a chat service and a directory of treatment providers. They aim to change harmful attitudes to gambling and minimise gambling-related harms in communities. Referenced here as an informational resource (text reference only).
Our support team is available 24/7 via live chat on the platform. If you want to activate a responsible gambling tool and need help doing so, or if you want to discuss your account activity with a member of staff, please reach out. Urdu language support is available on request.
Email (plain text): [email protected]
Gambling at co999 should add enjoyment to your day — not stress. Whether you are following a Pakistan cricket series, a PSL T20 final or playing live casino games, keep it within your means and within your time budget.